Updated Feb 20, 2022

Hosting Agreement Terms

Terms of Use / Agreement

This is an agreement ("Agreement"). Please read this Agreement carefully. By purchasing and/or using Sulfur's products and services (the "Service") described and offered on and throughout http://thesulfurgroup.com (our "Website") and/or offered via an estimate or proposal in the form of an email, PDF, or web link by our sales team, you are agreeing to the terms of this Agreement. You are also agreeing to the terms of our Privacy Policy.

In this Agreement, when we say "you," "your," and "Customer", we mean the owner of the Sulfur Account and the person utilizing the Service. When we say "we," "our," "us," "Provider," "Host," and "Sulfur", we mean The Sulfur Group, LLC.

This Terms of Service Agreement ("Agreement") is entered into by and between The Sulfur Group, LLC, a California limited liability company ("Host") and you ("Client"). This Agreement is made effective as of the date of your use of this website and/or the launch of your website ("Site") or the date of electronic acceptance. Host and Client are sometimes referred to herein collectively as the "parties" or individually as a "party."

There may be other agreements that govern our relationship besides this one. This Agreement is maintained independently of any other agreement(s) between us and you, even if we are engaged in other service agreements or arrangements such as professional services, software development, or web development. We may also offer or provide services from time to time through third parties that are governed by the terms and conditions of the respective service providers in addition to our own (Host). Those terms and conditions are either referenced in this Agreement, below, or will be made available to you at the time of your purchase of the particular service. By using that service, you agree to be further bound by any rules that are applicable to Sulfur with respect to those service providers.

This Agreement may only be modified or supplemented by Sulfur, and we reserve our right to amend or supplement this Agreement at any time, at our discretion. When we change it or supplement it, we will do our best to provide you notice and point out what is different or new. We may also post rules and guidelines applicable to specific products or services to the various areas of our Website that describe them. You are responsible for reviewing this Agreement and our Website for any rules or guidelines applicable to specific areas of our Website and any amendments or supplements to this Agreement, change in our rates or change to the Service ("Changes"). If at any time, you do not agree to the terms of this Agreement or any of the policies on our Website, please discontinue use of the Service immediately and close your account(s) by notifying us (via email) and requesting closure. We'll miss you, but we'll understand. Your continued use of the Service after Sulfur's posting of any Changes constitutes your acceptance and agreement with the Changes and all Changes shall supersede any previous agreement between you and Sulfur. Notice of any Changes shall be considered given and effective on the date that we update our Website with said Changes. You must periodically review this Agreement to ensure you know of any changes.

Definitions

For the purposes of this Agreement, the following definitions apply and any undefined terms have the meaning ascribed to them in the context in which they are used in this Agreement:

“Service” collectively refers to all of the products and services Sulfur offers and provides, including, but not limited to the installation, maintenance and repair of one or more shared or physical dedicated or virtual networks, servers, web/email hosting, domain registration, and web management for use by customers. For more information on Services, please visit our Website or contact an associate.

“Network Transfer” refers to the finite amount of Provider’s network transfer (bandwidth) capability for use by Customer using the Service requested by Customer.

“Content” refers to any materials, including, but not limited to code, text, links, images, photographs, messages, graphics, music, sounds, video, files, data, software, applications and any other materials Customer may store on or about the Service or Sulfur Account.

“Sulfur Account” refers to your account with us that contains the Service you subscribe to.

“Account Owner” refers to the person identified in Sulfur’s records as the owner of the Sulfur Account.

“Account Contact” refers to any person the Account Owner has added to the Sulfur Account for the purposes of accessing and managing the Sulfur Account, or aspects of the Sulfur Account.

“Work Order“, “Proposal“, or “Email Offer” refers to the order for Service(s) ordered by Customer through our Website, telephone, or via email with a minimum amount estimated or quoted for each Service.

“Request to Close” refers to the formal request made by the Account Owner to close a Service or the Sulfur Account.

“Support Request” is a written communication exchanged by and between Sulfur and you and/or your Account Contact, via email. If Sulfur initiates the Support Request, a copy may be emailed to the email address on file.

“Add-ons” refer to supplemental services Sulfur may provide such as additional disk space, SSL certificates, additional IP addresses, Web Content Backups, Email Services, Management, Web Administration, Design Services, Development, and the like.